ODR Theory & Practice – 1st Edition
Chapter 1: ODR – A Look at History
Chapter 2: ODR and the Development of Theory
Chapter 3: Lessons from Online Dispute Resolution for Dispute Systems Design
Chapter 4: Artificial Intelligence and Online Dispute Resolution
Chapter 5: Mobiles and ODR: Why We Should Care
Chapter 6: Knitting the Security Blanket for New Market Opportunities
Chapter 8: Online Dispute Resolution for Consumers
Chapter 9: ODR and Reputation Systems
Chapter 11: ODR and Interpersonal Trust
Chapter 12: ODR and Government
Chapter 14: ODR and the Courts
Chapter 15: ODR and Ombudsmanship
Chapter 16: ODR and eNegotiation
Chapter 18: ODR and E-Arbitration – Trends and Challenges
Chapter 19: ODR in North America
Chapter 21: The Promise and Reality of ODR in Australia
Chapter 23: ODR in Latin America – Challenges and Opportunities